Monday, July 19, 2010
Socialization of New Members in Organizations
Overcoming Obstacles to Communications in Organizations
- Situational anxiety- anxiety caused by factors present in a specific speaking situation. The problems are like that the presenter is nervous because he or she is not prepared for his/her speech and has not yet practiced. Another possibility is that the audience is filled with people superior to the speaker. To conquer this fear, the presenter must be prepared and practice their speech before hand. Focus on the key points of the presentation so that audience will get the main points and purpose of the speech.
- Trait anxiety -internal anxiety an individual brings to the speaking situation. This can be caused by genetics meaning that the individual gets nervous easily due to the gens. Also, previous experiences that were horrific could travel back into the mind of the speaker during a presentation that would cause the individual to be nervous. To defeat this problem, the best into imagine positive images of one's self and keeping that way all the way through the presentation.
- use few words - using lesser words can make orders clear and direct which therefore allows the employee to receive orders effectively.
- make words specific & easy to understand - using general words and big words can confuse many employees which may cause them misinterpret the orders
- use visual aids - using numbers, pictures or graphs allows the employees to understand the full picture
- simple comparisons - when comparing, give direct orders to employees on which area to focus on
- repeat, repeat & repeat - repeating the main points of the orders will eventually leave the idea stuck in the employee's head
- use good delivery techniques -when giving out the orders, speak gently and use words that will motivate the employees on their tasks
Persuasive Presentation
- Logos - this means evidence and logic of the message. Evidence comes a general truth which concludes with a specific notion for example, all humans are equal therefore slavery should be banished. According to this statement, the fact that humans were created by God and created equally which therefore concludes that all humans should serve God and not serve another human. Hence, slavery should be banned from the world. By adding evidence and logic to the presentation, the audience will have a sense of trust in the presenter as there are facts to support the statement.
- Ethos - this focuses on the credibility of the speaker or presenter. The speaker's credibility is determined by his/her ethics and morals. Basically, if the background of the speaker is great, the audience would be more interested in what the presenter and develops a bigger sense of trust towards the presenter.
- Pathos - this concentrates more on touching the feelings of the audience and gaining an emotional tie with them. To appeal to the emotions of the speaker, the presenter has to find common ground with the audience such as parenting, financial struggles, social networking and anything the presenter has in common with the audience.
Basic Information on All Types of Interviews
Thursday, July 15, 2010
Non Verbal Communication in the Organization
- Emblems - these are movements from our body that we sent out intentionally which carries an exact meaning such as the middle finger(I had no other example...sorry)
- Illustrators - these are body movements that add or clarify the verbal meaning for example if someone says "stay away" while putting her hand up with her palm open means that person really does not want you around and she expresses it a verbal message and a non verbal message
- Regulators - movements that control the flow of a conversation. For example, facial expressions changes during conversations. We show more interest with topics we like and our facial expression shows that we are interested.
- Adaptors - certain movements that we make are habitual and we sometimes we don't realize it and we just do it because it's a habit such as tapping the table when we're waiting or our eyes tend to zone out around when we thinking.
Effective Listening
Listening. Is it something that comes naturally or something we as human beings control? Well, based on my experience, I believe deeply that it is something we control. Hearing stuff does come naturally but listening has to be trained. Maybe that’s where experts get the idea of listening skills. Well, I think people need to have at least good listening skills to pass in this world.
The basics of listening should be learned by everyone so that we all can communicate better. Why? So that we literally listen to what the other person is saying. The problem is, no one actually listens. Here’s a good example. Telemarketing is important to all corporations because all customer complaints and problem are heard through that department. Telemarketers need to have high level listening skills to understand what the customer wants especially if it foods. Hungry people get angry faster. Once when I was ordering McDonald’s, I already what I wanted which was the Big Mac large set and the guy on the line was pushing me to try a new promotion set which I was not interested in. I had to say “no” 15 times before the guy gave up and I was really hungry at the moment!!! Customers are always right. I just wanted a Big Mac set. Was that too much to ask for? Back to the issue at hand, listening skills need to be trained so that you get what the other person wants.
My video post up should shed some more light on the matter and a personal funny video of one of my favorite movies. ENJOY.
Improving Interpersonal Communication
Interpersonal relationships are so important to all human being. Even loners have friends and family in this world. The question is whether how we maintain those relationships. Losing people who are close to us is tragic but what makes it more dreadful is when we ourselves are the cause of failing our relationships. It is even worse when fail to reconcile with our friends or family due to conflicts that we were unsolved.
When it comes to interpersonal relationships in an organization, the phrase “Keep your friends close and your enemies closer” really comes true. What I mean is that communicating with everyone in the office can tell who your friends are and who aren’t. Knowing who likes you and who hates could give you an idea over how you need to deal with them. Plus, it never hurts to be nice to someone. That isn’t the only reason to maintain a happy relationship with everyone in the office. When it comes to your bosses, keep them really happy cause these people are the ones paying you and keeping your reputation clean. In an instant, they fire you, demote you or suspend you if they don’t like. It may sound political but that the way life is in the working world.
I believe the main reason for maintaining a harmonies relationship with people in your work place is so that everyone recognizes each other as friends as well as coworkers. If you don’t have any friends in the work place, good luck getting by because no way anyone’s gonna care for you when you’re in a pinch. Therefore, as friends, every conflict should be worked delicately and always think about the other person when making decisions. If there is a disagreement, work things out fast because keeping things to yourself could explode later on. When that happens, it’s never pretty. Just like the players in the video.
I had always considered football clubs to be an organization because you have owners, shareholders, managers and staffs. Imagine the players as employees in a company. Each player has their role to play. They need communicate with each other for their tactics and strategy to work. If they don’t communicate, they will lose the game. Same goes for a corporate company, coworkers need to talk and discuss in a group about projects, goals strategy. If they don’t do it, nothing will get done and they all will be in trouble in the end.
In this video, for those who don’t watch football, this is basically a brief explanation about what is occurring in the video. Two players from the same team are fighting. There could several reasons why they are fighting such as stress because their team is 3 goals down and their losing, their teamwork and plays are not working, the coach is shouting at them. No matter what the reason, because they didn’t resolve their personal conflicts, these two players blamed each other and started getting physical. In football, whenever there’s a fight, the players will be shown a red card and sent off. In the end, both players were sent off and they lost the game badly. Like I said, when things explode, it’s never pretty.
