Listening. Is it something that comes naturally or something we as human beings control? Well, based on my experience, I believe deeply that it is something we control. Hearing stuff does come naturally but listening has to be trained. Maybe that’s where experts get the idea of listening skills. Well, I think people need to have at least good listening skills to pass in this world.
The basics of listening should be learned by everyone so that we all can communicate better. Why? So that we literally listen to what the other person is saying. The problem is, no one actually listens. Here’s a good example. Telemarketing is important to all corporations because all customer complaints and problem are heard through that department. Telemarketers need to have high level listening skills to understand what the customer wants especially if it foods. Hungry people get angry faster. Once when I was ordering McDonald’s, I already what I wanted which was the Big Mac large set and the guy on the line was pushing me to try a new promotion set which I was not interested in. I had to say “no” 15 times before the guy gave up and I was really hungry at the moment!!! Customers are always right. I just wanted a Big Mac set. Was that too much to ask for? Back to the issue at hand, listening skills need to be trained so that you get what the other person wants.
My video post up should shed some more light on the matter and a personal funny video of one of my favorite movies. ENJOY.
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